Instant, online account access for your customers; you save time and reduce overhead costs

Provide an instant response to your customer’s account information inquiries with TRAVERSE eCustomer Inquiry. Because your customers have this self service capability, you have less operating expenses for your company and fewer calls to your customer service department. Integrating eCustomer inquiry into your TRAVERSE system gives your business a vast competitive advantage: real time information is at your fingertips.

Benefits

  • Full integration with TRAVERSE applications
  • Saves time for both you and your customer
  • Improves your customer service
  • Cuts overhead costs by reducing the need for costly internal administrative resources to answer phones and respond to customer inquiries
  • Give your customers, partners and suppliers access to TRAVERSE data via the Internet
  • Flexible reporting – ease of access to data
  • Accessible via a web browser – from any location
  • Functions

  • Account Information
  • Aged Trial Balance
  • Invoice History
  • Payment History
  • Reprint Invoice
  • Online Help
  • Key Features

  • Secured access to data
  • Conduct wild card searches
  • Drilldown capabilities
  • Real time information can be accessed around the clock for quick response
  • Architecture Highlights

    Multi-tiered architecture utilizing:
  • Microsoft Windows 2000 Server
  • Microsoft SQL Server
  • Microsoft IIS
  • Encrypted security where appropriate
  • Flexible database structure
  • Multi browser support
  • Multilingual
  • Scaleable architecture
  • Customizable
  • Installation Options

  • Hosted in a data center
  • Single database – fully integrated to TRAVERSE accounting applications
  • Purchase or lease finance options
  • Multi-database support for added security between Internet and back office systems